Zaarly Marketplace Directions

Zaarly is a marketplace, kinda like Amazon or Whole Foods, but filled with people you can hire instead of things you can buy. We exist to help homeowners find reliable, trustworthy, fair, and talented home service providers. People—primarily business owners—who can be trusted in your home, and who we expect to be some of the best service providers you’ll ever work with.

While we technically run a marketplace, we try our best to run it like a community full of highly competent and trustworthy people—so even though this page is called “Zaarly Marketplace Directions,” it’s really more of a guide to our communities norms and expectations.

Communication is key

The service providers we choose to feature on Zaarly are among the best in your city. Zaarly guarantees it.

In order to help them do their job to the best of their abilities, please be clear, straightforward, and as detailed as possible in your communication. Also, in the same way that we expect our service providers to be responsive to new customers, please return that respect to them by being timely and cordial in your communication.

Need something done quickly? Let them know.

Just starting to think about a project and need some consultative help? Tell them.

Have a particularly tricky situation that needs a special skillset? Great, if they know about it.

If a service provider is on Zaarly, you should expect prompt and clear communication but that’s a two-way street. Help them help you.

Be reasonable and follow the rules

All of the businesses on Zaarly have been rigorously vetted and have been deemed to be the kind of people that we let work on our own homes. They will go the extra mile to make their customers happy every single time. And we, at Zaarly, will do everything we can to make sure that both customers and service providers have a great experience. In order to deliver on that promise, we just need a couple things:

Keep communication and payment on Zaarly

Zaarly will work extra hard to make sure that you are always well taken care of—from scheduling to responsiveness to quality work. If you pay someone under the proverbial table, we can’t guarantee the work or the experience, plus it genuinely makes for a worse experience more often than not. We pride ourselves on running a well-aligned marketplace where everyone is highly respectful, valued, and definitively non-shady. Keeping messaging and payments on Zaarly lets us keep things that way.

Treat service providers on Zaarly the way you’d like to be treated

We work exclusively with small business owners and all of the businesses on Zaarly were started by folks who want to improve the world of local services, but running a small business is hard. We like to think that the Golden Rule applies to everything in our marketplace.

Feedback is the lifeblood of Zaarly

We give everyone who uses Zaarly two different ways to leave feedback. Please use them.

Write a review of service provider.

If you have a great experience, they’ll appreciate it, we’ll appreciate it, and your neighbors will appreciate it when they need a similar service. One of the commonalities we seek when we’re looking for new service providers is a commitment to excellence and self-improvement so whether it’s great, average or suboptimal, we want to hear about it.

Give feedback directly to Zaarly.

We’ve found that some of best and most useful feedback we get is not something you’d necessarily want to leave in a review. We’re always available, via phone, email, live chat, carrier pigeon or whatever else works. If you’re not getting what you need from Zaarly, are unhappy with any of the work from a service provider, or just want to let us know that something was surprising, please reach out. We take service incredibly seriously and can almost always help.

We reserve the right to dismiss people who violate the rule or spirit of our marketplace

Because Zaarly is free to join for homeowners and invite-only for service providers, we reserve the right to kick anyone out of the marketplace if they do not uphold their end of the bargain. Some examples of things that we’ve cancelled accounts for are below, but, I mean, come on, if you’re reading this you’re not one of those people are you?

Violations for service providers may include:
  • Poor customer service
  • Inadequate responsiveness
  • Quality complaints
  • Accepting payment outside of Zaarly
Violations for customers may include:
  • Failure to pay
  • Paying for services outside of the Zaarly system
  • Being abusive to service providers in writing, on the phone or in person
  • Being generally unpleasant

Remember, you’re working with people who live and work in your community. Be respectful, courteous, and fair, and it’ll be smooth sailing.