FAQs

What does the Zaarly Guarantee cover?

The Zaarly Guarantee covers credit card payments that are processed through the Zaarly payments system. To be fully insured, please remember to communicate through our messaging platform. We are not able to cover any instances where communication or negotiation occurs outside the Zaarly platform.

What does the Zaarly Guarantee NOT cover?

We will not cover any issues where payments are made in cash, by check, Paypal, or other payment platforms.

How does the Zaarly Guarantee process work?

We hope that your experience on Zaarly is always amazing and hassle-free. If anything goes wrong, Zaarly encourages the buyer and seller to resolve the issue through the Zaarly messaging platform, and by submitting honest reviews when the deal is done.

What should I do before submitting a payment request?

  • Contact the other party through Zaarly to notify them of your concerns. In most cases, our buyers and sellers resolve issues on their own.
  • If you are not able to reach a decision with the other party, the case may be escalated for review by the Zaarly team.
  • You can file a report within 30 days of receiving a Zaarly transaction receipt.

How do I submit a Zaarly Guarantee payment request?

To submit a request send us a note at support@zaarly.com or send a message to our live agents during business hours at www.zaarly.com.

What will happen after I submit a Zaarly Guarantee payment request?

If a case is escalated for review by Zaarly, our team will determine the resolution for the dispute.

For eligible transactions paid with a credit card via direct checkout, Zaarly may issue a refund to the buyer from the payment source on file for the seller to cover the refund.

How long will it take for my payment request to be processed?

Our goal is to respond to every payments request within 24 hours. In most cases, payment disputes are completely resolved within one week of their submission.